Return & Refund Policy

Thank you for shopping with Khelnabari-খেলনা বাড়ি! We’re committed to delivering joyful, safe, and high-quality toys that make every child smile. If something isn’t quite right with your order, we’re here to help.

1. Check Before You Accept

We encourage you to inspect the product upon delivery in front of the delivery person. If you notice any issues—whether it’s damage, incorrect items, or packaging problems—please let us know right away by calling +880 1817-548061.

2. When Can You Return a Product?

You can request a return if:

• The toy is damaged, broken, or not working as it should.

• The product doesn’t match the description or photos on our website/social media.

• There is a quality issue that doesn’t meet our promised standards.

• You received the wrong item.

• The packaging or weight is significantly different from what was advertised.

• There was a problem with the delivery service.

3. Our Refund Policy

We offer a 10-day return window from the date of delivery. Please note:

• If any portion of the toy has been used or damaged after opening, a partial refund may apply.

• Refunds are processed within 3 working days after we receive the returned product.

• Return shipping costs will be deducted from your refund unless the issue was caused by our team.

4. How to Start a Return or Refund

To begin a return or refund request:

• Contact us via phone or WhatsApp at +880 1817-548061

• Make sure the product is neatly packed and in its original condition

• Share your order number and a brief explanation for the return

We’re always here to ensure your experience is as delightful as the toys we deliver!
Still have questions? Reach out to us at 📧 care.khelnabari@gmail.com